Associate Desktop Support Technician

US, US, OH - Dayton

Minimum Level of Education Required: Associates Degree

Percentage of Travel: Up to 10%

Location: OH - Dayton

Ref#: 16488

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Job Description
Install and configure Windows based workstations.

·         Support, monitor, test, and troubleshoot a variety of desktop hardware and software.

·         Installation, maintenance, and troubleshooting of mobile devices, network & server equipment, workstations, sounds systems, printers, IP Phones, projectors, and video conferencing systems.

·         Provide end user support for all Lan based applications: Exchange 2013, Office 365, SAP, MS Office 2010 - 2016, Okta, and custom mobile applications.

·         Work directly with Infrastructure & Application teams to support customers.

·         Server in an on call rotation – Afterhours and Weekend support.

·         Work with team members in a call queue to service customers.

·         Work with and support company events, quarterly & annual meetings, and vendors

Basic Qualifications
1-2 years of related on the job experience; consulting experience is preferred and experience working in a fast paced IT environment. Experienced working in a call center environment OR related certifications A+, Network+, MSCP, etc. in place of experience. 

·         Proficient with Microsoft Office products and thorough knowledge of Office 2010/2013.

 

·         Experience with a Help Desk ticketing system.

 

·         The employee must occasionally lift and/or move up to 50 pounds.

 

·         Specific vision abilities required by this job include close vision and the ability to adjust focus.

Preferred Qualifications

 Associates in Arts (AA) Degree

 

·         Prior Help Desk Knowledge

 

·         Experience in advanced troubleshooting

 

·         On boarding and Off Boarding experience

 

·         Service Now experience

 

·         Network or Systems experience: Route / Switch or Exchange / SCCM / O365

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally invasive, procedurally-integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes.The Company’s portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With $962 million in revenues (2016), NuVasive has an approximate 2,300 person workforce in more than 40 countries serving surgeons, hospitals and patients. For more information, please visit www.nuvasive.com.
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