Customer Service Representative

EMEA, Italy, Italy

Minimum Level of Education Required: High School/Equivalent

Percentage of Travel: No travel required

Location: Italy

Ref#: 16489

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Job Description

The essential functions are:

Contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.

  • Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.

  • Schedule loaners and coordinate surgery coverage.

  • Ensure loaners are returned promptly after surgery.

  • Assist sales group with obtaining purchase orders from hospitals.

  • Process proposals/quote requests from field sales.

  • Track shipped orders and resolve late shipments.

  • Notify accounting to bill for lost/damaged equipment.

  • Determine appropriate pricing, terms and shipping method for products by following Company guidelines. Enter and/or update all pertinent data regarding complaints, customer information or change orders.

  • Resolve routine customer complaints with product upgrades or price adjustments as required.

  • Resolve issues with customers concerning order status, credit and shipping problems.

  • Fulfill literature and other requests for information.

  • Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.

  • Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.

Basic Qualifications
Our ideal candidate:
  • Has good communication skills and speaks fluent Italian and English.
  • Can work independently, has hands on mentality and is highly customer service oriented.
  • Is accurate and finds effective and creative solutions to solve logistic problems.
  • Has worked with SAP modules or other relevant software packages as well as MS Office.
  • Lives in the greater Milan region.
Preferred Qualifications
Office experience in working with clients and suppliers in particular with basis of billing and orders
NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally invasive, procedurally-integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes.The Company’s portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With $962 million in revenues (2016), NuVasive has an approximate 2,300 person workforce in more than 40 countries serving surgeons, hospitals and patients. For more information, please visit www.nuvasive.com.
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