Field Service Technician

US, US, TN - Memphis

Minimum Level of Education Required: High School/Equivalent

Percentage of Travel: Up to 75%

Location: TN - Memphis

Ref#: 100130

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Job Description

Summary:  The Field Service Technician position is part of the Surgical Inelligence Servicing Team that supports testing and repair of electronic medical equipment used during spine surgery. The position coordinates closely with the Operations Team, Development Team, Marketing Team and Customers. The principal responsibility of the Field Service Technician position is to travel to hospitals and perform test and repair procedures for electronic medical equipment. Detailed documentation of servicing activities and inventory transactions is imperative.


Essential duties and responsibilities include but not limited to the following:

  • Test, troubleshoot and repair medical devices
  • Travel to hospitals within the U.S to resolve equipment failures
  • Communicate with customers and hospital personnel professionally
  • Operate computer controlled automated electronic test equipment
  • Follow all Regulatory and Safety requirements
  • Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485
  • Follow all current standard operating procedures
  • Draft and release new standard operating procedures
  • Communicate with management on a daily basis with regards to operational issues and/or improvements
  • Applicant must have the ability to perform all above responsibilities with minimal supervision
Basic Qualifications

Education and/or Experience: 2 year college degree, technical coursework or AS Technical degree preferred. 3+ years experience in electronics assembly, test and repair; or equivalent combination of education and experience.

Preferred Qualifications

Preferred Qualifications:

  • Able to work independently (past experience preferred)
  • Self-motivated with a strong desire to learn
  • Ability to keep up with fast pace environment
  • Independent learner
  • Service-oriented
  • Adept at interacting with customers and hospital staff
  • Certified solderer and/or electronic assembly inspector
  • Knowledgeable about medical device servicing requirements: Regulatory (FDA), Industry Standards (ISO,ASTM,IPC), Business (SOP, WI, DP, DWG,PSP)
  • Outstanding quality standards
  • Proficient in installing, assembling, configuring, & maintaining PC/electrical devices
  • Proficient in properly and safely diagnosing, resolving, and documenting common hardware and software issues
  • Understand network protocol to easily deploy software and image updates

Computer Skills:  Strong computer literacy. Experience with Windows OS (7, 8 & 10). Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, etc.). Experience installing and/or maintaining computer networks.

Language Skills: Ability to read and interpret documents such as safety rules, maintenance instructions, and procedure manuals. Ability to speak effectively before groups within the organization.

Reasoning/ Troubleshooting Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstracts and/or concrete variables.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally disruptive, procedurally integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes. The Company's portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With over $1 billion in revenues, NuVasive has an approximate 2,400 person workforce in more than 40 countries serving surgeons, hospitals, and patients. For more information, please visit 
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