US, US, CA - San Diego
Minimum Level of Education Required: Associates Degree
Percentage of Travel: Up to 10%
Location: CA - San Diego
Install and configure Windows based workstations.
Support, monitor, test, and troubleshoot a variety of desktop hardware and software.
Installation, maintenance, and troubleshooting of mobile devices, network & server equipment, workstations, sounds systems, printers, IP Phones, projectors, and video conferencing systems.
Provide end user support for all Lan based applications: Exchange 2013, Office 365, SAP, MS Office 2010 - 2016, Okta, and custom mobile applications.
Work directly with Infrastructure & Application teams to support customers.
Work with team members in a call queue to service customers.
Work with and support company events, quarterly & annual meetings, and vendors.
Experience analyzing suspected phishing emails and administering email blacklists.
Ability to perform basic removal of malware such as adware and potentially unwanted programs.
2-3 years of related work experience: experience working in a call center environment, or experience working in a fast paced IT environment is preferred.
Maintain (or working towards) related certifications: A+, Network+, MSCP, etc.
Proficient with Microsoft Office products and thorough knowledge of Office 2010/2013.
Experience with a Help Desk ticketing system.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
HBO niveau in Information Technology related subject
Prior Help Desk Knowledge
Experience in advanced troubleshooting
On boarding and Off Boarding experience
Service Now experience
Network or Systems experience: Route / Switch or Exchange / SCCM / O365
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