IT Desktop Support Technician

US, US, CA - San Diego

Minimum Level of Education Required: Associates Degree

Percentage of Travel: Up to 10%

Location: CA - San Diego

Ref#: 16332

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Job Description

Install and configure Windows based workstations.

Support, monitor, test, and troubleshoot a variety of desktop hardware and software.

Installation, maintenance, and troubleshooting of mobile devices, network & server equipment, workstations, sounds systems, printers, IP Phones, projectors, and video conferencing systems.

Provide end user support for all Lan based applications: Exchange 2013, Office 365, SAP, MS Office 2010 - 2016, Okta, and custom mobile applications.

Work directly with Infrastructure & Application teams to support customers.

Work with team members in a call queue to service customers.

Work with and support company events, quarterly & annual meetings, and vendors.

Experience analyzing suspected phishing emails and administering email blacklists.

Ability to perform basic removal of malware such as adware and potentially unwanted programs.

Basic Qualifications

2-3 years of related work experience: experience working in a call center environment, or experience working in a fast paced IT environment is preferred.

Maintain (or working towards) related certifications: A+, Network+, MSCP, etc.

Proficient with Microsoft Office products and thorough knowledge of Office 2010/2013.

Experience with a Help Desk ticketing system.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Preferred Qualifications

HBO niveau in Information Technology related subject

Prior Help Desk Knowledge

Experience in advanced troubleshooting

On boarding and Off Boarding experience

Service Now experience  

Network or Systems experience: Route / Switch or Exchange / SCCM / O365

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NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.
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