Manager, Customer Service

APAC, Japan, Japan

Minimum Level of Education Required: Bachelors Degree

Percentage of Travel: No travel required

Location: Japan

Ref#: 16477

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Job Description

Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.

Additional Responsibilities/Requirements:

Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.

Nature and Scope:

Responsible for planning and end results through management of team(s); defines roles and responsibilities, plans for the department’s future needs and operations, counsels Shareowners on performance and contributes to Shareowner pay decisions/changes; may manage through other supervisors.

Guided by long-term objectives; helps determine approaches to managing processes, resolving operational issues, and resource management; contributes to the standards around which others will operate.

Provides guidance, constructive input and motivation; adapts communication techniques for a variety of audiences.

Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements; may have budget responsibilities.

Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.

Supervisory Responsibilities:

Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.


 
Basic Qualifications

Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.


NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally invasive, procedurally-integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes.The Company’s portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With $962 million in revenues (2016), NuVasive has an approximate 2,300 person workforce in more than 40 countries serving surgeons, hospitals and patients. For more information, please visit www.nuvasive.com.
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