US, US, CA - San Diego
Minimum Level of Education Required: Associates Degree
Percentage of Travel: Up to 10%
Location: CA - San Diego
Work closely with East Coast Senior Desktop Support Technician and the IT Service Desk Manager to manage the daily operations of the local and remote teams
Work directly with a Senior Systems Administrator to support customers.
Address and resolve support escalations
Install, and configure Windows based workstations in an imaged environment.
Support, monitor, test, and troubleshoot a variety of hardware and software requests.
Installation, maintenance and troubleshooting in video conferencing systems, projectors, IP phones, printers, sound systems, workstations, network equipment, and mobile phones.
Provide end users support for all LAN- based applications; Exchange 2013, O365, SAP, MS Office.
Serve in an on call rotation
Serve as backup for call queue and ticket queue rotation
5 years of related work experience: consulting experience, experience working in a call center environment, or experience working in a fast paced IT environment is preferred.
Proficient with Microsoft Office products and thorough knowledge of Office 2010/2013/ 2016.
Experience with a Help Desk ticketing system.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Experience documenting business requirements, executing change management during a project and maintaining documentation
Experience creating and maintaining user training materials and/or leading user trainings of business functions
3+ years’ experience with SAP ECC, preferably in Sales and Distribution including configuration and enhancements
Prior Help Desk Knowledge, as a technology leader
Experience in troubleshooting T2 & T3
On boarding and Off Boarding Experience
Office 365 Experience
Experience Supporting Leadership meetings
Experience providing VIP support