West Coast Regional Lead, Desktop Support

US, US, CA - San Diego

Minimum Level of Education Required: Associates Degree

Percentage of Travel: Up to 10%

Location: CA - San Diego

Ref#: 16588

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Job Description
  • Work closely with East Coast Senior Desktop Support Technician and the IT Service Desk Manager to manage the daily operations of the local and remote teams

  • Work directly with a Senior Systems Administrator to support customers.

  • Address and resolve support escalations

  • Install, and configure Windows based workstations in an imaged environment.

  • Support, monitor, test, and troubleshoot a variety of hardware and software requests.

  • Installation, maintenance and troubleshooting in video conferencing systems, projectors, IP phones, printers, sound systems, workstations, network equipment, and mobile phones.

  • Provide end users support for all LAN- based applications; Exchange 2013, O365, SAP, MS Office.

  • Serve in an on call rotation

  • Serve as backup for call queue and ticket queue rotation

Basic Qualifications
  • A minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.

  • 5 years of related work experience: consulting experience, experience working in a call center environment, or experience working in a fast paced IT environment is preferred.

  • Proficient with Microsoft Office products and thorough knowledge of Office 2010/2013/ 2016.

  • Experience with a Help Desk ticketing system.

  • The employee must occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision and the ability to adjust focus.

  • Experience documenting business requirements, executing change management during a project and maintaining documentation

  • Experience creating and maintaining user training materials and/or leading user trainings of business functions

  • 3+ years’ experience with SAP ECC, preferably in Sales and Distribution including configuration and enhancements



Preferred Qualifications
  • Prior Help Desk Knowledge, as a technology leader

  • Experience in troubleshooting T2 & T3

  • On boarding and Off Boarding Experience

  • Office 365 Experience

  • Experience Supporting Leadership meetings

  • Experience providing VIP support

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally invasive, procedurally-integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes.The Company’s portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With $962 million in revenues (2016), NuVasive has an approximate 2,300 person workforce in more than 40 countries serving surgeons, hospitals and patients. For more information, please visit www.nuvasive.com.
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