Associate Business Analyst

US, US, CA - San Diego

Minimum Level of Education Required: Bachelors Degree

Percentage of Travel: No travel required

Location: CA - San Diego

Ref#: 100652

Share with: Facebook Twitter

Apply Now
Job Description

The Associate Business Analyst will manage the first level of support for all applications under Commercial Apps and Operations.  This position will be the primary face of the IT Business Applications team and therefore will require excellent customer service skills and a positive attitude, the ability to work independently and prioritize tickets.  This position will have a unique role of supporting the application as a support technician and a Business Analyst.

 

Technical Support responsibilities (80%):

  • Provides technical support to system users and develops reproductions and examples required to identify and resolve problems
  • Collects detailed information to categorize requests in order to determine method of resolution
  • Communicates clearly and precisely with users regarding expectations for callbacks, follow-ups regarding their issues, interactions with development, and other open issues
  • Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions
  • Provides development team with clear and complete information, when developer assistance is required, carrying out recommended diagnostic steps and gathering information as necessary
  • Assists users in implementing solutions
  • Performs ongoing activities to maintain and enhance overall system performance
  • Implement established procedures and processes to meet organizational objectives
  • Recommend suggestions to improve efficiencies
  • Acts as a general knowledge resource for peers

 

Business Analyst responsibilities (20%):

  • Determines requirements using interviews, business process descriptions, user stories, scenarios, and task and workflow analysis
  • Clarifies process and help resolve issues related to requirement, design, testing and acceptance specifications
  • Facilitate design sessions with the implementation team to define the solution
  • Develops and implements testing plans to validate custom development
  • Facilitate User Acceptance Testing
Basic Qualifications
  • Collaboration Skills
  • Customer/Client Focus
  • Problem Solving/Analysis
  • Time Management
Preferred Qualifications
  • Two or more years of Business Analysis experience
  • Two or more years of Support Tech experience
  • Familiar with ServiceNow, SQL, SAP and Microsoft Dynamics 365
  • Problem solving, decision making; requirements analysis and process improvements
  • Self-motivated; excellent communication skills and organizational skills
  • Solid interpersonal skills and possess strong written and oral communication skills, along with the ability to interact professionally with a diverse range of team member
  • Bachelor's Degree
NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally disruptive, procedurally integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes. The Company's portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With more than $1 billion in revenues, NuVasive has approximately 2,600 employees and operates in more than 50 countries serving surgeons, hospitals and patients. For more information, please visit www.nuvasive.com.
Apply Now

Share with: Facebook Twitter