Desktop Support Technician

EMEA, Germany, Germany

Minimum Level of Education Required: Bachelors Degree

Percentage of Travel: Up to 25%

Location: Germany

Ref#: 100519

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Job Description
The ideal candidate will excel in fast-paced environments, is self-motivated and independent; yet desires to work closely with customers and team members alike. The successful candidate will have the opportunity to, and be encouraged to make significant contributions to our dynamic and growing company.
  • Work closely with other Desktop Support Technicians, Manager of IT Service Desk, and Leader of IT Infrastructure to manage daily operations of the local and remote teams
  • Work directly with Senior Systems Administrator to support customers
  • Address and resolve IT support escalations
  • Install, and configure Windows based workstations in an imaged environment
  • Support, monitor, test, and troubleshoot a variety of hardware and software requests
  • Installation, maintenance and troubleshooting in video conferencing systems, projectors, IP phones, printers, sound systems, workstations, network equipment, and mobile phones
  • Provide end users support for all LAN-based applications; Exchange 2013, 0365 SAP, MS Office
  • Actively work the Service Now call queue and ticket queue to resolve incidents and requests
  • Provide Vendor Management for local and other OUS offices, also for network connectivity issues
  • Racking and stacking IT equipment in datacenter and server rooms
Basic Qualifications
  • Bachelor's degree with a minimum of 3 years related experience or 5 years of related work experience: consulting, experience working in a call center environment, or experience working in a fast-paced IT environment
  • Proficient with Microsoft Office products and thorough knowledge of Office 2010/2013/2016
  • Experience with a Help Desk ticketing system
  • The employee must occasionally lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision and ability to adjust focus
  • Experience documenting business requirements, executing change management during a project and maintaining documentation
  • Experience creating and maintaining user training materials and/or leading user trainings of business functions
  • Ability to read and interpret documents such as safety rules, company policy and procedure manuals
  • Ability to write business reports and correspondence
  • Ability to speak effectively before groups of customers, employees and management of organization
  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form
  • Ability to speak English and German fluently
Preferred Qualifications
  • Ability to speak Italian or Spanish
  • Prior Held Desk knowledge, as a Team Lead
  • Experience in troubleshooting T@ & T3
  • Experience related to On Boarding and Off Boarding of company employees and contractors
  • Office 365 experience
  • Experience supporting leadership meetings
  • Experience providing VIP support
  • Datacenter and equipment racking and stacking experience
  • Experience with Service Now incident and request management
NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally disruptive, procedurally integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes. The Company's portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With more than $1 billion in revenues, NuVasive has approximately 2,600 employees and operates in more than 50 countries serving surgeons, hospitals and patients. For more information, please visit
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