Operations Coordinator

US, US, TN - Memphis

Minimum Level of Education Required: High School/Equivalent

Percentage of Travel: No travel required

Location: TN - Memphis

Ref#: 100691

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Job Description

Operations Coordinators schedule cases for and maintain relationships with, the scheduling offices of our client surgeons and hospitals. We are looking for a professional and personable individual to handle the scheduling of intraoperative neuromonitoring for surgical cases. Scheduling requests are taken via phone. This person will fulfill scheduling requests from the Memphis office and provide assistance to our billing department by gathering ICD10 coding and insurance coverage information for our patients. Strong communication and customer service skills are very important as this person will be speaking constantly with our hospital and surgeon clients. Attention to detail is also a must; this person will be obtaining clinical information required for patient care and entering that information in our scheduling system. Familiarity with medical terminology and/or experience in the medical field is a plus. Working hours are 11 am - 3 pm Monday - Friday. Will be required to be in the Ann Arbor Office first 2-3 weeks for training. 

Essential Responsibilities

  • Handle incoming calls on the scheduling line
  • Accurately enters cases where IONM coverage is requested into the scheduler application
  • Follows Scheduling Procedures and check offs (see Customer Service Policy and Procedure.doc) responsible for, neurophysiologist notifications of next day and emergent cases
  • Makes sure any client issues are addressed to the client's satisfaction and that those issues are documented
Basic Qualifications
  • High School Diploma or GED
  • Two to five years progressively responsible office experience, including a minimum of six months of previous data entry responsibilities.
  • Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
  • Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers.
  • Typing and proofing require the demonstrated ability to read and concentrate for up to fifty percent of work time.
  • Ability to move about for up to fifteen percent of work time in order to file information, photocopy materials, and so forth.
  • Analytical skills and systematic work habits are necessary in order to perform clerical and typing tasks.
  • Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.
  • Demonstrated ability to be versatile, to be flexible and to plan when performing work and meeting deadlines.

Working Conditions

  • Typical office environment where there is little physical discomfort due to such causes as temperature, dust, or noise.
  • Typing and proofing require the demonstrated ability to read and concentrate for up to fifty percent of work time.
  • Includes moving about for up to fifteen percent of work time in order to file information, photocopy materials, and so forth.
Preferred Qualifications
  • Call center or other experience making and receiving 50-75 calls per day is a plus
  • Experience with high email volume is also a plus
NuVasive Clinical Services (a division within NuVasive, Inc.) is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities, through the acquisitions of Impulse Monitoring, Biotronic NeuroNetwork, SafePassage, and others. Surgeons have enhanced surgical monitoring and oversight capabilities through neurophysiological data gathered via broadband transmission. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure. This neural function monitoring helps decrease the chance of nerve damage to the patient and promotes patient safety during surgery. NuVasive Clinical Services is expected to serve more than 100,000 cases annually in the U.S. From over 530 highly trained neurophysiologists in the operating room to technicians and scheduling staff available 24/7, NuVasive Clinical Services can help support improved clinical outcomes.



NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here.

About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally disruptive, procedurally integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes. The Company's portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With more than $1 billion in revenues, NuVasive has approximately 2,600 employees and operates in more than 50 countries serving surgeons, hospitals and patients. For more information, please visit www.nuvasive.com.
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